Shipping

• Shipping is FREE unless otherwise labeled. 
• Packages are shipped within 1-2 business days by the time order is placed (except on weekends) 
• Packages are shipped on weekdays: Monday-Friday (tentative) 
• Terrariums are all packaged and shipped gift-ready (leave a note for gift messages)

Our products are shipped within 1-2 business days using the following carriers: USPS, UPS, and FedEx. Shipping at this time is limited to domestic which is only within the United States. Plants cannot be shipped outside the United States.

Purchasing expedited shipping will ensure that your package is in transit for less time, but the order will still be processed within 1-2 shipping days. 

We do not offer returns or refunds due to the nature of our products. We carefully package and assure the safe arrival of your product. Although, in some rare cases, your product might arrive in unexpected conditions (damaged etc.) In that case, we will offer returns and offer you a full refund if applicable. Please email us within 24 hours of receipt, a photo (proof) of damage and description to hello@tmbs.co. Depending on the situation, a full or partial refund will be issued or a replacement order will be provided. The return of damaged merchandise will be at the discretion of the seller. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

Custom orders are non-refundable and cannot be returned. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tmbs.co. 

Cancellation

Please inform us before your product has shipped or 24 hours within placing the order.